Account Registration
Create your account in less than a minute.
Go to Login / Register in our website.
Enter your personal data and submit the form.
We’ll send a verification email to complete your registration.
What should I do? Don’t worry. If you forgot your password, you can reset it by clicking on the Forgot Password option in the Log In box. We will send you an email with the link to reset your password.
No problem. You’re welcome to shop on our website as a guest.
Order and Payment
Click on your preferred product and review the product details.
Click Add to Cart.
Proceed to the Checkout page and choose your delivery method and enter your contact details, complete delivery address, and preferred payment method.
Once you’re all set, submit your order to finalize your purchase.
We’ll send a confirmation email with your order summary, reference number and delivery details.
You can pay online through Bank Transfer, Credit / Debit Card, BPI Online, GCash, Over-the-Counter, Payments, Online Bills Payments, BancNet, Paypal (Visa, Mastercard), GrabPay, and UBP Online.
Shipping and Delivery
We currently deliver to METRO MANILA (EXCEPT NORTH CALOOCAN) only.
Orders made by 2PM from Mondays to Fridays, and get it delivered to you within the same day. Orders from 2:01PM onwards are processed the next day.
Proof of order confirmation
Valid ID with photo and signature.
If you won’t be able to personally accept your order, you can authorize someone else to receive it. Please provide the following.
Proof of order confirmation
Signed authorization letter from cardholder
Clear copy of cardholder’s valid ID with photo and signature
Clear copy of representative’s valid ID with photo and signature
Shipping fees vary per total purchase amount:
| Total Purchase Amount | Shipping Fee |
| ₱2,500 and above | FREE |
| ₱1,000-₱2499 | ₱200 |
| ₱999 and below | ₱250 |
No need to worry. We will reschedule the delivery.
Take note that we will make a maximum of 3 attempts to deliver your order. The 3rd attempt will cost an additional shipping fee.
Keep your phone open for texts or calls from our delivery crew. They will notify you once they arrive.
To provide us with more contact details, you can call our customer service team at (02) 8248-3200 or email us at customercare.kobeyamart@gmail.com.
We accept the following primary and secondary IDs:
Primary ID- Digitized Government ID (one of the following)
SSS/Unified Multi-Purpose ID
GSIS
Driver’s License
Professional Regulation Commission (PRC) ID
GSIS ID
Passport
Secondary ID (at least two of the ff.)
Voter’s ID
Postal ID
Tin ID
Company ID
Senior Citizen ID
NBI ID
Company ID
Return, Refund and Exchange
If your order has not been packed or shipped, you may still cancel it. Send us an email with your order number at customercare.kobeyamart@gmail.com or call our hotline (02) 8251-3625 immediately.
We only accept returned products for the reasons below:
Wrong delivered item
Defective item
Damaged item
We’re sorry for this issue. Please report the damaged (physical damage, dents, scratches) or wrong item within 24 hours to our customer service team at (02) 8251-3625. Also send a photo of the physical appearance of the product and packaging box to customercare.kobeyamart@gmail.com.
Send us an email with your order number at customercare.kobeymart@gmail.com or call our hotline 8251-3625. Our customer service representative will look into it and have the missing item delivered at the earliest convenience.
Processing for refund will be within 5-14 business working days after the refund request has been verified.
