Return, Refund and Exchange

How can I cancel my order?

If your order has not been packed or shipped, you may still cancel it. Send us an email with your order number at customercare.kobeyamart@gmail.com or call our hotline (02) 8251-3625 immediately.

How can I return or exchange my order?

We only accept returned products for the reasons below:

Wrong delivered item
Defective item
Damaged item

What should I do if I received a damaged / defective / wrong item?

We’re sorry for this issue. Please report the damaged (physical damage, dents, scratches) or wrong item within 24 hours to our customer service team at (02) 8251-3625. Also send a photo of the physical appearance of the product and packaging box to customercare.kobeyamart@gmail.com.

Some items are missing from my order.

Send us an email with your order number at customercare.kobeymart@gmail.com or call our hotline 8251-3625. Our customer service representative will look into it and have the missing item delivered at the earliest convenience.

When will I receive my refund?

Processing for refund will be within 5-14 business working days after the refund request has been verified.