Shipping and Delivery

We currently deliver to METRO MANILA (EXCEPT NORTH CALOOCAN) only.

Orders made by 2PM from Mondays to Fridays, and get it delivered to you within the same day. Orders from 2:01PM onwards are processed the next day.

Proof of order confirmation

Valid ID with photo and signature.

If you won’t be able to personally accept your order, you can authorize someone else to receive it. Please provide the following.

Proof of order confirmation
Signed authorization letter from cardholder
Clear copy of cardholder’s valid ID with photo and signature
Clear copy of representative’s valid ID with photo and signature

Shipping fees vary per total purchase amount:

Total Purchase Amount Shipping Fee
₱2,500 and above FREE
₱1,000-₱2499 ₱200
₱999 and below ₱250

No need to worry. We will reschedule the delivery.

Take note that we will make a maximum of 3 attempts to deliver your order. The 3rd attempt will cost an additional shipping fee.
Keep your phone open for texts or calls from our delivery crew. They will notify you once they arrive.
To provide us with more contact details, you can call our customer service team at (02) 8248-3200 or email us at customercare.kobeyamart@gmail.com.

We accept the following primary and secondary IDs:

Primary ID- Digitized Government ID (one of the following)
SSS/Unified Multi-Purpose ID
GSIS
Driver’s License
Professional Regulation Commission (PRC) ID
GSIS ID
Passport
Secondary ID (at least two of the ff.)
Voter’s ID
Postal ID
Tin ID
Company ID
Senior Citizen ID
NBI ID
Company ID

Shipping Rates

Delivery Type Conditions Delivery Rate Turnaround Time Supplier
Same Day Delivery MM ₱2,500 and above FREE within day of order, cut off 2pm
Same Day Delivery MM ₱1000 to ₱2499 ₱200 within day of order, cut off 2pm
Same Day Delivery MM ₱999 and below ₱250 within day of order, cut off 2pm